Published on 16 October 2026. Changes that are not in your favour apply to existing accounts from 19 November 2026; changes in your favour or required by law apply on publication. The paid-only changes were published on 12 October 2026. For an account created before 12 October 2026, the changes to sections 4 and 17 (the end of the free plan) take effect on 12 November 2026, 30 days after we announced them; until then the previous wording of those two sections applies to that account. By using vvault you agree to these Terms. If you do not agree, do not use the service. vvault is operated from Belgium and these Terms are governed by Belgian law, without depriving consumers of the protection of the law of their country (section 31). These Terms exist in French and in English; both have the same value.
This document exists in French and in English. Both versions have the same value; in case of doubt, the interpretation most favourable to the consumer prevails.
1Who we are and what these Terms cover
vvault is operated from Belgium by Tom Nsengiyumva (sole proprietor), company number BE 1022.549.155, registered office Minderbroedersstraat 10, 8000 Brugge, Belgium ("vvault", "we", "us"). These Terms govern your use of the vvault web app, desktop app, iOS app, public pages served on vvault.app and on custom domains, and every related service and feature (together, the "Service").
You must be at least 16 years old, or the age of digital consent where you live, to use vvault, and you confirm that you are when you create an account. If we learn that an account belongs to someone below that age we close it and delete the associated personal data. If you believe a minor is using vvault, or that an adult is contacting a minor through vvault, report it to contact@vvault.app and we will treat it as a priority.
If you use vvault on behalf of a company or another person, you confirm you are authorised to accept these Terms for them, and "you" means both you and them.
2Accounts
You are responsible for your credentials and for everything that happens under your account. Keep your login secure and tell us promptly about any unauthorised use. One person or entity per account unless a team feature says otherwise.
Give us accurate information when you register and keep it current. We may suspend or close an account registered with false information, or one created to evade a previous termination.
3Your content and the licence you give us
You keep all rights to the music, artwork, text and other material you upload ("your content"). You must hold the rights to everything you upload, share, sell or send through vvault, including samples, splits and collaborations.
You grant vvault a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, transmit and display your content solely as needed to operate, secure and improve the Service, for example generating previews, waveforms, cover thumbnails and transcoded formats, or serving the links and pages you publish. Where you make content publicly reachable, that licence extends to showing it to the people you make it reachable to.
This licence exists to run the Service and for nothing else. We do not sell your music, and we do not use your private content to advertise. The licence ends when you delete the content, subject to backups that expire on their normal cycle and to anything we must keep by law.
4Plans, the end of the free plan, and availability of your files
vvault is offered on paid plans only (Pro and Ultra). For an account created on or after 12 October 2026, this applies from the day the account is created. Accounts created before 12 October 2026 keep the former free plan until 12 November 2026. From that date they remain open without charge in a restricted mode. They keep access to the content already in the account: they can play, share and change access to it, download it, rename it, edit their profile, and delete any of it or the whole account at any time. Creating new content and using the Service's other features (including uploads, new packs or folders, email campaigns, statistics, selling and tools) requires a paid plan. Whatever its plan, any account can still listen to what other people share with it, download it where they allow it, buy it, and join the collections it is invited to. We made this change because of the cost of storing and delivering audio for accounts that do not pay, and of running the Service's sending and processing features. We give affected users at least 30 days' notice of it, by email and in the app. Any affected user can end their account free of charge, up to 12 December 2026, and export their content, including every audio file, in a commonly used format. We do not sweep, archive or delete anything retroactively.
We may also set reasonable technical limits (file size, number of formats or versions, upload and download rates) and adjust them with notice where a change would affect you.
vvault is a working tool, not an archive of record. We take backups and we take security seriously, but you should keep your own copies of any master you cannot afford to lose. To the extent permitted by law we are not liable for content that is lost, corrupted or unavailable, except where that results from our own gross negligence or intent.
If your account is over its plan limit or a payment fails, we may restrict new uploads and some features until it is resolved. We will not delete your files without telling you first and giving you a reasonable chance to export them or resolve the problem.
5Access levels and sharing
Every pack and every track has an access level that you choose: Private, Invite only, Anyone with the link, or For sale. Private means only you. Invite only means the people you name. Anyone with the link means exactly that: a link that works for whoever holds it. For sale means reachable and purchasable.
A track's access level governs the track's own link and nothing else. Inside a pack, the pack's level governs what people reaching it through that pack can do. These are deliberately independent: a private track can sit inside a pack you have published, and its own link stays closed while the pack decides what happens inside it.
You are responsible for who receives the links you create, and for choosing the right level before you share. Passwords, expiry, download switches and purchase gates are available on some levels and plans; using them is your choice, and we cannot recover a link that you have already given to somebody.
We may remove content or revoke access where we reasonably believe these Terms or the law are being broken, or to protect the Service, its users or rights holders. Connecting a custom domain does not change who hosts the content or who must act on a takedown: content served under your domain remains subject to these Terms.
6Collaborators and editing
You can invite other vvault users to a pack. Depending on the role you give them and whether you turn editing on, they may listen, download, add tracks, add versions, or change details of the tracks in that pack. Inviting someone is a decision to let them act on that material, and actions they take are attributed to them.
Uploading to a shared pack does not transfer ownership of anything. Each contributor keeps the rights to what they contributed, and each is responsible for having those rights. If you remove a collaborator, they lose access to the pack going forward; it does not undo what they already downloaded.
7Acceptable use
No unlawful conduct, infringement, spam, malware, scraping, automated abuse, circumventing plan limits or access controls, reverse engineering, or behaviour that harms the Service or other users. We may throttle, limit or disable features to protect the platform.
Do not use vvault to impersonate anyone, to harvest other users' contact details for unsolicited messaging, or to publish someone's personal information without their consent.
If you believe content on vvault infringes your rights, notify us at contact@vvault.app with enough detail to identify the content and your claim. We review such reports, may remove the content, and terminate accounts of repeat infringers.
8Prohibited content
The following is not allowed anywhere on vvault (in uploads, cover art, profile pictures and banners, video thumbnails, images used in emails, bios, titles, tags, messages, or any other field): (a) nudity, pornography or sexually explicit material; (b) any sexualised depiction of a minor, without exception; (c) illegal drugs, drug use or drug paraphernalia, or content promoting their sale; (d) gore or graphic real-world violence; (e) symbols or content promoting hatred or violence against people based on protected characteristics; (f) content that depicts, promotes or facilitates illegal activity, including counterfeiting, fraud, weapons trafficking or human exploitation; and (g) malicious or deliberately deceptive content.
We do not condone this content in any form. Where content appears to involve the sexual exploitation of minors or another serious crime, we preserve the relevant material and report it to the competent authorities, as the law requires or permits.
Everyday music-culture imagery (money, jewellery, dark or edgy artwork, artistic themes) is fine. If you are unsure whether something crosses a line, it probably does: choose different artwork, or ask us first.
9Moderation, and how to complain about a decision
vvault is a hosting service provider: we store and transmit content at our users' direction. We do not review content before it is uploaded, published, sent or shared, and we are under no general obligation to monitor what our users store or transmit. This does not reduce your responsibility for what you upload, send or share.
Anyone can report content they consider illegal or contrary to these Terms: with the report action in the product, on the reporting page (vvault.app/homepage/report), or by e-mail to contact@vvault.app, following the procedure in our Copyright and Illegal Content policy (vvault.app/homepage/copyright), which forms part of these Terms. We acknowledge every report, decide in a timely, diligent and objective manner, and take every decision by a person; automated tools are used only to find copies of files already removed and to flag spam.
We may remove, disable or restrict content, delist an item, suspend payouts relating to it, or suspend or terminate an account, where we reasonably believe the law or these Terms are being broken. We then send the person concerned a statement of reasons: what was restricted, the facts, whether automated means were used, the legal or contractual ground, and how to contest. Measures are proportionate; we usually start with the least severe.
If you believe a decision was wrong, reply to the statement of reasons or write to contact@vvault.app within six months. A person who did not take the first decision re-examines it and explains the outcome. You may also go to court, contact the out-of-court body of your country where one exists, or complain to the Belgian Digital Services Coordinator (BIPT/IBPT). Repeated or serious violations lead to termination.
10Messages and collaboration features
Messages, comments, notes and collaboration features are provided as part of the Service. Do not use them to send unsolicited bulk messages or anything prohibited under these Terms. Content you send to another user is visible to that user and, where the feature says so, to others they share it with.
11WaveMatch results
WaveMatch compares audio and reports similarity. Results are indicative and automated: they are not a legal opinion, not proof of infringement, and not a clearance. Do not rely on them as the sole basis for accusing anyone or for releasing anything. You remain responsible for clearing your own samples and interpolations.
12Connected accounts and third-party services
vvault can connect to services you already use, for example cloud storage you import from, or platforms you publish to. When you connect one, you authorise us to access it as needed for the feature you asked for, and you confirm you are allowed to grant that access. You can disconnect at any time in Settings.
Those services are run by other companies under their own terms and privacy policies. We do not control them, we are not responsible for them, and if a connection stops working or a provider changes its rules, the feature that depends on it may change or stop. Links to third-party sites from vvault are a convenience, not an endorsement.
13Publishing to connected platforms
Where vvault helps you post to another platform, you are the publisher. You must have the rights to what you post and must follow that platform's rules. We do not guarantee that a post will succeed, remain available, or be delivered at any particular time.
14Timestamp certificates
Timestamp certificates record that a specific file existed in your account at a specific time. That is evidence of timing and integrity, not proof of authorship or ownership, and it does not register any right anywhere. It may help you demonstrate priority; it does not decide a dispute.
15Email campaigns
If you send campaigns through vvault, you are the sender. You must have a lawful basis to contact each recipient, must honour unsubscribe requests, and must comply with applicable marketing and privacy law, including the GDPR and national anti-spam rules. Do not upload lists you did not collect yourself or are not entitled to use.
Engagement figures depend on recipient mail clients, image loading and network conditions, so opens and similar metrics are approximate by nature.
Campaigns can measure opens and clicks. Where the law of a recipient's country requires their consent for that measurement, you must obtain it, or switch open tracking off (Safe Send). vvault provides the tool; you decide whether to use it. For the personal data of your recipients you are the controller and vvault your processor, under the Data Processing Agreement (vvault.app/homepage/dpa).
16Buying and selling on the marketplace
vvault lets producers ("sellers") offer licences to their music, sound kits, packs, plugins and memberships. When you buy one of them, two things happen. First, vvault sells you the item: vvault, acting in its own name and for the seller's account, is your contracting party for the sale. It takes the payment, issues the invoice, accounts for any VAT, and is responsible to you for the rights consumers have by law (information, withdrawal, conformity, refunds). Second, the seller grants you the licence: the rights you may exercise over the work are granted by the seller, who holds them, under the licence terms shown before you pay. vvault is not the author or the owner of the works sold and grants no rights in them of its own.
Before you pay you are shown, for each item: what you receive (formats and files), the licence terms, the seller's name, and the total price. Prices shown to consumers in the European Union include VAT. When VAT is not due, the price is the same and no VAT is added at checkout. The order is placed when you confirm the payment on the payment page. Payments are processed by Stripe.
Delivery is immediate: the files and the licence document are available in your purchases right after payment, and are sent by e-mail. A guest purchase (without an account) is linked to the e-mail address entered at checkout, and you can find it again by creating an account with that address.
Sellers set their own prices, licence terms and promotions, and must hold the rights they license. They are bound to vvault by the Seller Terms (vvault.app/homepage/seller-terms), which include the rules on ranking, promotions and fees. How listings are ranked and featured is explained on the page "How the marketplace works" (vvault.app/homepage/marketplace-info).
Exclusive licences: once an exclusive licence has been sold, the item is withdrawn from sale and no further licence is granted in it. If two people pay for the same exclusive at the same moment, the second payment is refunded in full.
16AYour rights as a buyer: withdrawal, conformity, refunds
Downloads are final sales. Beats, licences, kits, packs and plugins are downloadable content. Before paying, you ask for immediate delivery and acknowledge that you lose your 14-day right of withdrawal (the box you tick at checkout, confirmed in your receipt), so once delivery has begun they are not refunded, including if you change your mind. The only exceptions are those the law imposes, set out below: an item that is not delivered, that does not work or does not match its description, a double charge, or a seller who did not hold the rights. Subscriptions (Pro, Ultra, memberships, series) follow their own rules in sections 16C and 17.
Right of withdrawal. If you are a consumer, you may withdraw from a purchase within 14 days of the day the contract is concluded, without giving any reason. For files, licences and other digital content delivered immediately, that right ends when delivery begins, but only because you expressly asked, before paying, for immediate delivery and acknowledged that you would lose the right; we confirm this in your receipt. If that request was not made, you keep the 14-day right.
To withdraw, tell us clearly within the 14 days: by e-mail to contact@vvault.app, by post to Tom Nsengiyumva (vvault), Minderbroedersstraat 10, 8000 Brugge, Belgium, or using the model form in section 34 (also at vvault.app/homepage/withdrawal-form; you do not have to use it). It is enough that you send it before the period ends. We refund every payment received from you, using the same means of payment, without undue delay and at the latest 14 days after we receive your withdrawal, at no cost to you. On withdrawal, the licence ends and you must stop using the files and delete them.
Conformity. What you buy must match its description and the licence, and work as stated (for plugins: on the formats and systems stated). If it does not, write to contact@vvault.app. vvault will have it brought into conformity (for example a corrected file or an update) within a reasonable time and free of charge; if that is impossible, disproportionate or not done in time, you are entitled to a proportionate price reduction or to end the contract and be refunded. These rights come from the law (Directive (EU) 2019/770 and the Belgian Civil Code) and are not limited by these Terms. You may claim them for two years from delivery.
Other refunds. We also refund where a file cannot be delivered, where the same item was charged twice, or where the seller turns out not to hold the rights licensed (see the Copyright and Illegal Content policy, section 12). When a sale is refunded, in whole or in part, the licence it granted ends for the refunded part.
Payment disputes. If you open a dispute with your bank (chargeback), the licences and downloads of that order are suspended while it is decided, and restored if the dispute is resolved in favour of the payment. A plugin licence already activated is not deactivated because of a dispute.
Complaints. Write to contact@vvault.app. We answer within 14 days. If we cannot agree, you may contact the Belgian Consumer Mediation Service (Boulevard du Roi Albert II 8 box 1, 1000 Brussels, mediationconsommateur.be) or the out-of-court body of your country, or go to court as described in section 31.
16BPlugins and vvault Lock
Plugins sold on vvault are activated with vvault Lock. Activation requires a vvault account (the one linked to your purchase) and an internet connection; the plugin then checks its licence from time to time. Each licence can be active on the number of computers stated on the product page at the same time; you can free a seat from your purchases. To prevent misuse, activation records the computer's identifier, the plugin version, the IP address and the approximate location derived from it (see the Privacy Policy, section 8A).
Before buying, check the formats (for example VST3, AU, AAX), the operating systems and the hosts stated by the seller. vvault and the seller provide the updates needed to keep the plugin in conformity during the period you can reasonably expect, and tell you about them. A plugin is not modified in a way that harms you beyond what the law allows; if it is, you may end the contract within 30 days and be refunded for the remaining period.
If a purchase is refunded, its licence is deactivated. A licence is not deactivated because of a payment dispute alone.
16CCreator memberships, series and request packs
A creator membership or a series subscription is a recurring payment to follow a creator's content. It is sold by vvault on the creator's behalf, on the same terms as section 16. A monthly or yearly membership (or a series subscription) renews automatically until you cancel it from the creator's page or your settings; you keep access until the end of the period paid. A one-time or lifetime membership, and a series paid once, cannot be cancelled; the withdrawal rules for them are below.
Withdrawal from a membership or series that renews. You may withdraw within 14 days of subscribing, without giving any reason, from Settings › Billing › Withdraw from contract here, or by any of the means in section 16A. When you subscribe you ask for access to begin immediately, during the withdrawal period. If you then withdraw, you pay only for the days from the start of the period to your withdrawal, in proportion to the price of the period, and the rest is refunded; if no subscriber-only content was made available to you since the start of the period, you pay nothing and are refunded in full. If you did not make that request when subscribing, you are refunded in full. The refund is made to the means of payment used, at the latest 14 days after we receive your withdrawal.
One-time and lifetime memberships, and series paid once. They are digital content supplied once. Before paying, you ask for access to begin immediately and acknowledge that you lose your right of withdrawal once access is given; we confirm this in your receipt. Once access is given there is no withdrawal, as for other digital content (section 16A). If that request and acknowledgement were not made, you keep the 14-day right of withdrawal under section 16A.
The content of a membership is the creator's responsibility; if a creator closes their account, the memberships and series to it are cancelled and the unused part of a prepaid period is refunded.
A paid request pack lets you send files to a creator. The fee pays for the review the creator offers, not for an outcome.
16DLa Formule (online training)
La Formule is an online training programme sold by vvault. Its content, its format (recorded lessons and any live sessions or coaching), the access period and the total price are shown before you pay. Access is personal: do not share your access or redistribute the materials. The training teaches methods; it does not guarantee any result.
You can pay in one payment or, when offered, in instalments. With instalments, the number and amount of the payments are shown before you pay; they are taken automatically on the dates shown and stop by themselves after the last one. Instalments are a way of paying one purchase, not a subscription: cancelling them does not end what you owe for the training you received, unless you withdraw as described below. No interest or fee is added. If an instalment fails, we tell you and may suspend access until it is paid.
Right of withdrawal. When you buy La Formule you ask us to give you access immediately. For the recorded content (digital content), you acknowledge when you buy that you lose your right of withdrawal as soon as access is given, and we confirm this on a durable medium (the confirmation e-mail). For live sessions or coaching (a service), you may still withdraw within 14 days of the purchase and you then pay only for what was provided until you withdrew. If you did not give that request and acknowledgement when buying, you keep the full 14-day right of withdrawal (section 34 has the model form). When you withdraw from an instalment purchase, the instalments not yet due are cancelled.
Once access has been given, La Formule is not refunded, except where the law requires it: in particular when the training does not conform to what was described (legal guarantee of conformity), or when a withdrawal is still open under the paragraph above. Write to contact@vvault.app.
17Subscriptions, billing and withdrawal
Pro and Ultra are sold by vvault monthly or yearly and renew automatically at the end of each period, at the price then in force, until you cancel. You can cancel at any time in Settings › Billing, in a few clicks and without giving a reason; cancelling stops the next renewal and you keep access until the end of the period already paid. A period that has started is not refunded pro rata, except in the cases stated in this section and in section 24.
Payments are processed by Stripe, or by Apple for subscriptions bought in the iOS app. A subscription bought through Apple is billed, renewed, cancelled and refunded by Apple under its own rules, from your Apple account settings.
If a renewal payment fails we may retry it and may suspend paid features until it succeeds. If a paid plan ends, because you cancel it or because a payment cannot be collected, your account moves to the restricted mode described in section 4 (for an account created before 12 October 2026, from 12 November 2026; until then it returns to the former free plan): the content already in it stays available to play, share, download and delete, and creating new content requires a paid plan again. Moving from Ultra to Pro removes the features that only Ultra includes.
Right of withdrawal. If you are a consumer, you may withdraw from a new subscription within 14 days of the day you took it out (the start of the subscription, including a free trial), without giving any reason, using the "Withdraw from contract here" button in Settings › Billing, by e-mail to contact@vvault.app or with the model form in section 34. At checkout, a box you tick records your express request for the plan to start immediately, during the withdrawal period. If you made that request and then withdraw, you pay only for the part of the period already used, counted day by day (pro rata), and we refund the rest of each payment; if no request was recorded, we refund everything you paid. If you withdraw during a free trial, you pay nothing. Withdrawal ends the plan and its features at once, unlike cancelling, which keeps access until the end of the paid period. Refunds go back to the same means of payment, within 14 days of your withdrawal. A subscription bought through Apple is withdrawn and refunded through Apple.
Free trials. Where a free trial is offered, it is shown before you subscribe with its length and the price that follows. One trial per person. If you do not cancel before the trial ends, the subscription starts and the first period is charged on the date shown; we remind you by e-mail before that date.
Price changes. We may change the price of a plan for a valid reason (for example a change in our costs, in taxes or in the features included). We tell you by e-mail at least 30 days before the new price applies to you; it never applies during a period you have already paid. If you do not accept it, you can cancel before it applies, at no cost. A change in the VAT rate applies from its legal date.
Yearly plans. For a yearly plan, we remind you by e-mail between one and three months before it renews, with the date and the price, and how to cancel.
Changing plan. Upgrading takes effect at once and the price difference for the rest of the period is charged (or, during a trial, the trial ends and billing starts that day, as shown before you confirm). Downgrading takes effect at the next renewal.
18Feedback
If you send us ideas, suggestions or feature requests, we may use them freely, without obligation to you and without payment. Please do not send us anything you consider confidential or that you are not free to share.
19Service data and improvement
We generate technical and usage data about how the Service is used (performance, error rates, aggregate feature usage) and we use it to operate, secure and improve vvault, and to produce statistics. We use it in aggregated or de-identified form for those purposes. Personal data is handled as described in our Privacy Policy.
20New and experimental features
We may offer features marked beta, preview or experimental. They are provided as-is, may change, may not work reliably, and may be withdrawn at any time. Do not depend on them for anything you cannot afford to lose.
The Service changes over time. We may add, modify or discontinue features. Where a change materially reduces what your account offers, whether it is on a paid plan or was kept from the former free plan, we will tell you reasonably in advance by email and in the app, explain the reason, and you may cancel or end your account free of charge and export your content.
21Availability and warranty disclaimer
vvault is provided "as is" and "as available" to the maximum extent permitted by law. We do not guarantee uninterrupted or error-free service. Nothing in these Terms excludes liability that cannot be excluded under Belgian law, including liability for fraud, for intent or gross negligence, or for death or personal injury, and nothing here removes the statutory rights of consumers.
22Limitation of liability
Nothing in these Terms limits our liability for fraud, intent or gross negligence, death or personal injury, or for our failure to perform an essential obligation of the contract, nor the rights consumers have for content or services that are not in conformity. Within those limits, and where the law allows: we are not liable for indirect damage, loss of profits, data, goodwill or opportunities; and, towards a business user, our total liability is limited to the amounts paid to us in the twelve months before the event giving rise to the claim. Keep your own copies of your masters (section 4).
23Your responsibility for your content
You are responsible for the content you upload, share, sell or send through vvault, and for holding the rights to do so. If you use vvault for business purposes (for example as a seller) and a third party brings a claim against vvault because of your content or your breach of these Terms, you compensate vvault for the resulting damages and reasonable costs. If you are a consumer, you answer for such damage under the ordinary rules of liability.
24Termination
You can stop using vvault and delete your account at any time from Settings. Deleting the account cancels the subscriptions billed by vvault (your plan, and the memberships and series you subscribe to); a subscription bought through Apple must also be cancelled in your Apple settings.
We may end our services to you with 30 days' notice by e-mail, stating the reasons, and refund any prepaid period not used. We may suspend or terminate at once, with a statement of reasons, only where the law requires it, where there is a serious or repeated breach of these Terms (for example illegal content, fraud or abuse), or where the security of the Service or of other users is at stake. Sellers have the additional protections of the Seller Terms.
When the contract ends, your right to use the Service ends. Before we delete your content we give you a reasonable period to export it, except where the content is illegal. Licences already granted to buyers, and the sections that by their nature survive (liability, your responsibility for your content, governing law), survive.
25Sanctions and restricted use
You may not use vvault if you are subject to EU, Belgian, UK or US sanctions, or if you are located in a territory subject to comprehensive sanctions. You must not use the Service in breach of applicable export control or sanctions law.
26Notices and electronic communication
We communicate with you electronically, in the app and by email to the address on your account. You agree that electronic notices satisfy any legal requirement that a communication be in writing. Keep a valid email address on your account: a notice we send there counts as delivered even if you do not read it.
You can send us notices at contact@vvault.app, or by post to the registered office in section 1.
27Transfer of these Terms
You may not transfer your rights or obligations under these Terms without our written consent. We may transfer ours to a successor in connection with a merger, acquisition or sale of the business, provided your rights under these Terms are not reduced. We will tell you if that happens.
28Events outside our control
We are not liable for delay or failure to perform caused by events beyond our reasonable control, including outages at infrastructure or payment providers, network failures, natural events, war, industrial action or acts of authorities.
29If part of these Terms does not apply
If a provision is found invalid or unenforceable, it is limited or removed to the minimum extent necessary and the rest stays in force. If we do not enforce a provision on one occasion, that is not a waiver of it.
These Terms, together with the Seller Terms where you sell, the Copyright and Illegal Content policy, the licence terms of what you buy, and any feature-specific terms shown to you in the product, are the whole agreement between us about the Service. The Privacy Policy and the Cookie Policy explain how we process personal data; they are information, not contract terms.
30Changes to these Terms
We may change these Terms for a valid reason: a change in the law or in a decision of an authority, a change in the Service or its features, security, or a change in our costs or business model. We tell you by e-mail and in the app at least 30 days before a change that is not in your favour takes effect (15 days at least for sellers), with what changes and why. If you do not accept it, you can end the contract free of charge before it takes effect, export your content, and be refunded any prepaid period not used. A change made only in your favour, or required by law at shorter notice, can apply sooner.
31Governing law and disputes
These Terms are governed by Belgian law. If you are a consumer, this choice does not deprive you of the protection of the mandatory rules of the country where you habitually reside; you may bring proceedings in the courts of that country or of Belgium, and you can be sued only in the courts of your country. If you act for business purposes, the courts of Bruges (Belgium) have exclusive jurisdiction.
Please contact us first at contact@vvault.app: most issues are solved directly. Consumers may also refer a dispute free of charge to the Belgian Consumer Mediation Service (Boulevard du Roi Albert II 8 box 1, 1000 Brussels, mediationconsommateur.be), which forwards it to the competent body of their country where needed.
32Apple and Google app stores
For the iOS app, Apple's Standard Licensed Application End User License Agreement may also apply where required, and Apple is a third-party beneficiary of these Terms as they relate to that app. Apple has no obligation to provide support for it, and this agreement is between you and vvault, not Apple. Where the app is obtained from Google Play, the equivalent applies to Google.
33Contact
For legal questions, contact us through the in-app Support page or at contact@vvault.app. Postal address: Minderbroedersstraat 10, 8000 Brugge, Belgium.
34Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. You can also use the "Withdraw from contract here" button in Settings › Billing for a subscription. A printable copy is at vvault.app/homepage/withdrawal-form.
To: Tom Nsengiyumva (vvault), Minderbroedersstraat 10, 8000 Brugge, Belgium, contact@vvault.app
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following digital content / the provision of the following service (*): …
Ordered on (*) / received on (*): …; Order or subscription reference: …
Name of consumer(s): …; Address of consumer(s): …; E-mail used for the purchase: …
Signature of consumer(s) (only if this form is notified on paper): …; Date: …
(*) Delete as appropriate.